Work for the Customer Service & Business Security Department
Your new challenge – Customer Service & Business Security jobs
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When working for us, you can look forward to
Flexible hours, flextime, hybrid working, or 100 percent remote: depending on your position at TIMOCOM, we allow you to adjust your workday to suit your life. Our clocking system is accurate to the minute, providing a great work-life balance. You want to work remotely? No problem, we will ensure that you still feel like part of the team.
For us, work is all about cooperation and respecting each other as equals. As a family-run company, we are always working to create an environment in which every employee is happy to come to work, has a sense of well-being and can work on personal development. That means everything from small benefits, like no dress codes, to larger opportunities, such as customised professional development options and more.
We want you to be happy and healthy. So we offer a variety of health initiatives and after-work events, such as a personalised stress check, courses for maintaining a healthy back, or running meet-ups – there really is something for everyone.
Move your remote office closer to the seaside, or take in some spectacular mountain scenery: we allow you to work from anywhere you want for up to 120 days a year, so you can extend your holiday or visit distant family and friends.
In addition to flexible working hours, we are committed to making sure that you are able to meet both work and family obligations. Our parent-child offices feature a desk, a ball pit, and an area specifically designed for small children, allowing kids to play safely while you work. We also have a nursery: our company owners, the Thiermann family, set up a nursery to make finding childcare easier for employees.
We are committed to saving the environment, so we offer you the option of leasing an electric or regular bicycle. Cycling isn’t for you? In that case, we’ll be happy to offer you access to a discounted public transportation ticket. If you drive to work, then we have a transport allowance for you. Plus, there are plenty of free parking spaces available at our offices.
Customer Service & Business Security at TIMOCOM
Our mission is to digitalise processes in order to create a logistics industry that is smart, safe and simple. Our Business Security Team is responsible for part of that, protecting the security of our new and existing customers on the TIMOCOM Marketplace. We audit all new customers and monitor existing customers. Our Customer Service TIMOs answer every question put to them in over 20 languages. Both divisions work together to ensure that our customers have the best possible experience with our product. Our team is international and welcoming, with a flat structure, and we love our jobs. Everyone is invited to share their ideas, helping us to continue to develop our problem-solving capabilities.
Professional development opportunities
We support our employees and are committed to providing opportunities for both personal and professional development, regardless of which department they work in. We offer individual coaching sessions, seminars of varying lengths and even full on courses of study: our comprehensive professional development catalogue has plenty of options for you to explore. In addition to individual professional development options, we also learn as a community: we engage in social learning when we talk to one another, observe one another and work together to master challenges.
Flexible professional development tailored to your needs
Our goal is to keep getting better and better. That’s why #keepgrowing is one of our company values. In addition to dealing with errors openly and honestly, and our TIMOs’ commitment to accountability, we believe that making time for growth is an essential component of this value: as a TIMOCOM employee, you will have access to four hours each month to invest in your professional or personal development at a time that works for you; if your manager approves, you can even add more hours to the initial four.
Our internal eLearning platform
Over 20,000 professional development options on a single platform – exclusively available to TIMOs. You can create your own personal development playlist from this extensive offer, and even share it with your co-workers. You can also expand your own knowledge base by adding links to relevant articles or videos. Development plans with specific professional development programs make it easy for you to plan your professional development schedule.
Our leadership development program
We support our managers individually according to their needs, with a structured, strategic approach: after an analysis, we discuss strengths and areas where there is room for growth, and then work together to set new goals. The result is a development plan with custom options such as seminars, coaching, workshops or on-the-job training. Regular follow-up meetings ensure that your success is both guaranteed and sustainable. Our leadership staff are always learning from one another, and mentoring partnerships allow experienced managers to pass on their expertise.
Our language courses
We offer language courses for all our employees: you can take the opportunity to improve your German or English, so you can improve communication with your colleagues in both Germany and Europe. You can select between online courses and courses at a language school in Düsseldorf, or you can work with our in-house language teacher.
Apply now to become a TIMO!
Become a hero – apply proactively
You couldn’t quite find what you were looking for? Or you have a different set of super powers? Major challenges need heroes that can approach them from unconventional angles, so we will be happy to accept your speculative job application. We will work together to discover where you fit in.
What our TIMOs say
“In my time at TIMOCOM, I have been pleased to discover that everyone is open to new suggestions and ideas; we discuss them candidly, and never reject anything out of hand. We work as a team to develop new ideas, and everyone does their part to achieve our common goals.
As a Quality & Skill Specialist, I am able to continue to learn and grow, and can ask my colleagues for honest feedback at any time.”
Jan, Quality & Skill Specialist
FAQ on applying and onboarding
- Application: We recommend applying using our online application tool. You can find the link in every job post. We only need your contact information and your resume – no need to write a cover letter.
- Interview: We want to get to know you in person. After an initial phone interview, you will speak to your prospective department and our recruiters; the atmosphere is relaxed, and we will discuss expectations, what you want from the position, framework conditions and so on. Of course there will be plenty of time for you to ask questions.
- Meeting day: Is the chemistry right? You will have a chance to get to know the people you will be working with. There might be a small work task waiting to help you warm up. The duration of the meeting day varies and depends on the position to be filled. The schedule will be customised to suit you and the job you are applying for.
- Decision: Afterwards you will have time to review your impressions of the company and we will take some time to consider your application. In just a few days, we will get back to you, hopefully to discuss your onboarding process as a new TIMO.
We are committed to ensuring that communication throughout the entire application process remains transparent and honest: we will provide regular updates regarding the status of your application. Our goal is for you to feel good about the process, from start to finish.
Enter your contact details into the application form and upload your resume. We don’t need you to send a photo or write a cover letter.
Yes, our system will automatically send you a notice of receipt. If you haven’t received one, please contact the contact person listed in the job posting.
We will contact you after a week at the latest.
Onboarding will be customised to suit you and your position, and structured based on company guidelines. You will be assigned a buddy to help you through the process: a TIMO who is doing an apprenticeship or work-based degree with us, ready to help you if you have any questions, work related or otherwise.
We are a certified top company!
