Customer Service Specialist with Polish & English

Sales & Key Account Management Employee Hybrid Poland

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Jobs / Customer Service Specialist with Polish & English

When working for us, you can look forward to

Work-life balance, which includes providing:

work in a modern office located in the center of Wroclaw in the building of Centrum Południe

possibility to work remotely (124 days per year)

flexible working hours (start between 7:30 a.m to 9:30 a.m)
life insurance
Enel-med family/partner health care package (the highest available and fully paid for by the employer)
parking & bicycle spaces
possibility to come to work with a child - we know that surprises happen, so we offer a separate office adapted for the youngest ones
an atmosphere conducive to the exchange of knowledge and sharing of good practices
friendly language of internal communication
your own desk with the necessary equipment - your workstation is always at your disposal; we practice "hot-desking" only occasionally
Development & corporate networking through:
access to language training platform (Speexx)
4 hrs per month to use for self-development as part of the position
international coffee breaks - virtual meetings that give you the opportunity to meet people from other locations!
Financial comfort, in terms of which you will receive:
transparent bonus plan and bonus from day 1 of employment
lunch pass
13. salary
seniority, wedding and child birth allowances
bonus for getting a new employee through your recommendation

Your challenges - your tasks

We are looking for someone with the following experience and skills:

✅ Experience and skills

At least 1 year of experience in customer service; B2B experience is an advantage
Experience in handling demanding customers (complaints, difficult situations)
Experience in sales support or working with Key Account Managers is a strong advantage
Strong organizational skills and the ability to manage multiple tasks
Excellent time-management and prioritization skills
Strong customer focus and problem-solving mindset, not just responding to inquiries

✅ Operational skills

Strong written and verbal communication skills
Ability to explain processes and rules clearly to customers
Accuracy when working with customer data and internal systems
Ability to prioritize tasks and manage time effectively
Ability to prepare simple reports and summaries

✅ Collaboration and work style

Ability to work effectively across different departments, including Sales, Operations, and IT
A proactive approach to identifying issues and suggesting improvements
Willingness to support the team with additional activities, such as outbound calling campaigns
Flexibility in managing changing tasks and priorities

✅ Languages
The following language combination is essential:

Polish: fluent (minimum C1), both spoken and written
English: very good (min. B2), both spoken and written

Hero qualities - This is your profile

As a Customer Service Specialist, you will provide day-to-day support to our customers and help them get the most out of our solutions. We are looking for someone who enjoys working with people, builds strong relationships, and approaches customer needs with a solution-oriented mindset.

Your responsibilities will include:

➡ Customer Care - main area

Handling customer inquiries and requests in a timely and solution-oriented manner
Providing personalized customer service in line with company standards
Ensuring timely and responsive communication with customers
Managing complaints and customer feedback professionally
Supporting customers in ongoing operational and administrative matters
Working with other departments to resolve customer issues
Updating and maintaining customer data in systems
Supporting customers when language barriers arise

➡ Key Account Management support

Supporting Key Account customers with day-to-day operational matters
Supporting the onboarding of Key Account customers from a process and operational perspective
Coordinating activities between customers and internal teams
Preparing basic reports and summaries for Key Account customers
Participating in customer meetings when required

➡ Additional tasks

Performing administrative tasks related to customer service
Identifying opportunities to improve processes and customer experience
Participating in team activities, including outbound calling campaigns
Supporting additional Customer Care activities based on current business needs

We are TIMOCOM

All of TIMOCOM is united by a common vision for the future of logistics. As a FreightTech company, we believe in a world without logistical challenges. We have therefore made it our mission to make logistics smart, safe, and simple. By this we mean an extension, reinforcement, enhancement, and improvement in logistics. For our customers, this means that they can solve their logistical challenges with TIMOCOM in a smart, safe and simple manner.

You might be a TIMO if...

… you are a communicative team player.
You love working in a team and actively work to improve communication, both within your team and outside of it.

… you work flexibly and independently.
You enjoy having the freedom to work flexibly and independently.

… you value and live diversity.
You value working with your international customers and colleagues.

VIEW ALL BENEFITS

What our TIMOs say

„Mir ist es wichtig, abteilungsübergreifend als Team zu arbeiten. Der tägliche Austausch zwischen der IT, dem Verkauf und uns im Marketing macht die Arbeit für mich so spannend. Silos gehören in die Landwirtschaft. Bei uns kann sich jeder einbringen und wird gehört – das ist TIMOStyle.“

Lara, Team Leader Product Marketing

FAQ on applying and onboarding

How does the application process work?

Application: We recommend applying using our online application tool. You can find the link in every job post. We only need your contact information and your resume – no need to write a cover letter.
Interview: We want to get to know you in person. After an initial phone interview, you will speak to your prospective department and our recruiters; the atmosphere is relaxed, and we will discuss expectations, what you want from the position, framework conditions and so on. Of course there will be plenty of time for you to ask questions.
Meeting day: Is the chemistry right? You will have a chance to get to know the people you will be working with. There might be a small work task waiting to help you warm up. The duration of the meeting day varies and depends on the position to be filled. The schedule will be customised to suit you and the job you are applying for.
Decision: Afterwards you will have time to review your impressions of the company and we will take some time to consider your application. In just a few days, we will get back to you, hopefully to discuss your onboarding process as a new TIMO.

We are committed to ensuring that communication throughout the entire application process remains transparent and honest: we will provide regular updates regarding the status of your application. Our goal is for you to feel good about the process, from start to finish.

What documents do I need to send as part of my application?

Enter your contact details into the application form and upload your resume. We don’t need you to send a photo or write a cover letter.

Will you confirm that you have received my application?

Yes, our system will automatically send you a notice of receipt. If you haven’t received one, please contact the contact person listed in the job posting.

When can I expect to hear back from you?

We will contact you after a week at the latest.

How does the onboarding process work?

Onboarding will be customised to suit you and your position, and structured based on company guidelines. You will be assigned a buddy to help you through the process: a TIMO who is doing an apprenticeship or work-based degree with us, ready to help you if you have any questions, work related or otherwise.